Connect to Google Fiber Webpass
A quick self-install guide for getting your router online in your unit.
Have your router and an Ethernet cable ready. Your unit may have multiple data jacks, but only one may be active.
1. Find the data jack
Look for the data jack on the wall in your unit. It looks like a large phone jack and is usually located in the living room or bedroom.
If your unit has multiple jacks, only one may be activated for service. Start with the most convenient jack and try the others if your router does not connect.
2. Connect your router
Plug one end of an Ethernet cable into the wall jack. Plug the other end into the router port labeled WAN or INTERNET.
- Wall side
- Data jack in your unit
- Router side
- WAN or INTERNET port
Don't have a router? Visit the Google Fiber Help Center for guidance on choosing a router and connecting other Ethernet devices.
3. Look for signs of internet life
Shortly after connecting the cable, check your router's internet indicator light or status screen. Router indicators vary by model, so refer to your router's manual if you are unsure what to look for.
If your router shows a successful connection, follow its manual to finish setup and connect your devices over Wi-Fi. Then continue to step 4.
Confirm that the router is powered on and that the Ethernet cable is firmly connected to both the wall jack and the router's WAN or INTERNET port.
If the connection still fails
- Look for another data jack in your unit.
- Move the Ethernet cable to that jack.
- Wait briefly and check your router's internet indicator again.
- Repeat until the router shows a successful connection.
4. Check your connection and set up your account
Once your router is online and your devices can connect, complete your Google Fiber Webpass account setup.
If none of the data jacks in your unit provide a connection, contact Webpass support at support@webpass.net or (866) 663-9209.